Privacy Policy
Effective Date: September 27, 2025
Calora Health (“we,” “our,” or “us”) values your privacy. This Privacy Policy explains how we collect, use, and protect your information when you use our services, including in-home medical visits, our website, and our patient portal.
By using our services, you agree to the terms described in this Privacy Policy.
1. Information We Collect
We may collect the following types of information:
Personal Information: such as your name, address, phone number, date of birth, and email address.
Health Information: including medical history, diagnoses, treatment details, medications, and other data related to your care.
Billing Information: such as insurance details, Medicare information, and payment records.
Technical Information: when using our website or portal, we may collect information such as your IP address, browser type, and usage data.
2. How We Use Your Information
We use your information for purposes including:
Delivering in-home medical care and services.
Coordinating care with your primary care provider and other healthcare professionals.
Communicating with you regarding appointments, treatments, and care plans.
Billing Medicare and other payers, as applicable.
Improving our services, website, and patient portal.
Meeting legal, regulatory, and compliance requirements.
3. Sharing of Information
We do not sell your personal or health information. We may share information only in the following circumstances:
With your consent.
With healthcare providers involved in your treatment.
With Medicare or other insurers for billing and payment purposes.
With service providers who support our operations (subject to confidentiality agreements).
When required by law, regulation, or legal process.
4. Patient Portal
Calora Health uses a secure, third-party system (OptiMantra) for our patient portal. The portal allows you to manage appointments, review records, and communicate securely with our team. Your login information should be kept private.
5. Data Security
We implement physical, electronic, and administrative safeguards to protect your personal and health information. While no system is completely secure, we take reasonable measures to prevent unauthorized access, use, or disclosure.
6. Your Rights
You have the right to:
Request access to your health information.
Request corrections to your information.
Request restrictions on certain uses or disclosures of your information.
File a complaint if you believe your privacy rights have been violated.
7. Cookies and Website Use
Our website may use cookies and similar technologies to improve functionality and user experience. You can disable cookies in your browser settings if you prefer.
8. Children’s Privacy
Our services are intended for adults. We do not knowingly collect personal information from children under 13.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised effective date.
10. Contact Us
If you have questions or concerns about this Privacy Policy, please contact us:
Calora Health
📍 Serving Hinds, Rankin, Madison, and Copiah Counties
📞 601-863-0258 | 601-990-4288
📧 support@calorahealth.com